Refund policy

Last updated: August 26, 2026

This policy applies to purchases made on spinandsell.com. Purchases made on eBay are covered by eBay Money Back Guarantee and the return settings on each listing.

Overview

We want you to be happy with your order. If something is wrong, contact us at support@spinandsell.com with your order number, photos (when relevant), and a short description of the issue.

Request a return online (self-service)

For eligible fulfilled orders within the return window, you can sign in to your customer account to view orders and submit a return request. Use the same email address you used at checkout; Shopify will send a one-time sign-in code.

You can also email us if you need help starting a return.

Return rules (fulfilled orders)

Returns apply to fulfilled items in an order.

Return window: 14 days from delivery of the item
Return shipping: Customer provides return shipping unless we tell you otherwise
Restocking fee: 15% restocking fee on approved refunds (waived if we sent the wrong item or the item was defective or damaged on arrival)

The return window is counted from the delivery date shown by the carrier. We do not extend the window for weekends or holidays.

Cancellation rules (unfulfilled orders)

We do not accept cancellations for unfulfilled items through self-service or as a standard policy. If you placed an order in error, email support@spinandsell.com immediately with your order number. We may be able to help before the order ships, but cancellation is not guaranteed once processing has started.

Final sale items

Products in our Clearance collection (and any item marked final sale on the product page) are final sale. Returns and cancellations are not available for those items unless required by law.

Eligible returns

We generally approve returns when:

The item arrived damaged or defective
You received the wrong item
The item is unused, in original packaging (when applicable), and in the same condition you received it

Other non-returnable items

We may decline returns for:

Clearance / final sale items (see above)
Opened sealed media (for example, CDs, vinyl, or sealed collectibles) unless defective or not as described
Personalized or made-to-order items
Digital goods or download codes (if offered)
Items returned after the 14-day window without our written approval

Collectibles and used/media condition items are sold as described on the product page. Please read condition notes carefully before purchasing.

How to start a return

Online (preferred): Sign in at account.spinandsell.com, open your order, and submit a return request for eligible items.
By email: Contact support@spinandsell.com with your order number and reason for return.
Wait for approval and return instructions (if not shown in your account). Unauthorized returns may not be refunded.
Ship the item back using a trackable method at your expense, unless we provide different instructions.

We recommend photographing the item and packaging before return shipment.

Refunds

After we receive and inspect the returned item, we will notify you of approval or rejection.

Approved refunds are issued to the original payment method, minus any applicable restocking fee (15%) and original outbound shipping unless we made an error or the item was defective/damaged on arrival. Processing times depend on your bank or card issuer (often several business days after we submit the refund).

Partial refunds: We may offer a partial refund if an item is returned incomplete, used, damaged by the buyer, or missing parts/packaging.

Exchanges

We do not guarantee exchanges. If you need a different item, return the original (if eligible) for a refund and place a new order.

Damaged or lost packages

If your package arrives damaged or tracking shows it was lost after shipment:

Contact us within 7 days of delivery (or expected delivery) at support@spinandsell.com.
Include photos of damage and packaging when possible.
We will work with the carrier and/or supplier to resolve with a replacement or refund as appropriate.

Supplier-fulfilled (Shopify Collective) items

Some products ship directly from a supplier. Return routing may go to the supplier instead of us. We will give you the correct return address and steps after you contact support. Eligibility still follows this policy unless the product page states different terms.

eBay purchases

For items bought on eBay, open a return or case through eBay according to that listing’s return policy. Do not mail eBay returns to our Shopify return address unless we specifically instruct you to.